Shipping policy

Shipping Policy

At Mane Persona, we want your experience to feel as considered as the pieces themselves. Here is everything you need to know about how your order reaches you.

Free shipping

We offer free shipping on all orders, everywhere we deliver. The price you see is the price you pay, with no shipping charges added at checkout.

Where we ship

We currently ship across South Africa and to selected international destinations. If your country is available, it will appear as an option at checkout. If you are unsure whether we ship to you, contact us at admin@manepersona.store before ordering.

Processing time

Orders are processed and dispatched within 1 business day of purchase. Orders placed on weekends or public holidays are processed on the next business day.

Delivery time

Once dispatched, orders are delivered within 5 to 10 business days. Delivery times may vary depending on your location and destination, and international orders may take longer due to customs processing.

Tracking

Once your order is dispatched, you will receive a confirmation with tracking details so you can follow your order to your door.

Customs and duties

International orders may be subject to customs fees, import duties, or taxes charged by the destination country. These charges are the responsibility of the customer and are not included in your order total.

Delays

While we do everything we can to deliver within the estimated timeframe, delays can occasionally occur due to courier or customs factors outside our control. If your order is significantly delayed, contact us at admin@manepersona.store and we will help track it down.